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STUDIO POLICIES
Bookings / Cancellations:
Schedules are released 1 week in advance.
Bookings open at 10:30AM for riders, and 12PM onwards for ClassPass users.
All cancellations are to be done before 9PM the night before the class to avoid a forfeited credit.
Bookings must be made using an account belonging to the rider, regardless of whether the booking is done via ClassPass or using a package.
FOCUSCYCLE does not allow assigning of guests.
Selling of classes or packages is STRICTLY prohibited.
Arriving for Class:
First-timers are required to arrive 15 minutes before class for a safety briefing.
Do arrive at the studio at least 10 minutes prior to the start of class.
ID checks are mandatory.
Shoes cannot be worn to the toilet, please visit the washroom before checking in.
Studio doors close punctually, and those who arrive late will be denied entry.
Riders denied entry will have their credit forfeited. ClassPass users will have to contact ClassPass to waive their no-show fee.
During Class:
Personal belongings can be brought into the studio, but cannot be placed near bike wheels.
Nothing is to be placed on the floor during class.
Long-form filming during class is strictly prohibited.
Re-entry is NOT allowed.
